We are not a break-fix shop.
There are many IT Services companies that rely on computer systems breaking down and needing to be repaired. As a Managed Service Provider (MSP), we prefer to take a proactive approach and aim to prevent systems from failing in the first place.
Our Remote Monitoring and Maintenance system (RMM) allows us to remotely track laptops, desktops, and servers to be sure that they are working properly and when they aren't, we are notified and can act on the issues rather than waiting for an end-user to report that there is a problem. All for a low, per-system monthly fee.
In addition to managed services, we also offer services at an hourly rate.
Features of our system include:
Maintenance is a necessary component of any business computer system or network. Each individual desktop computer and server has needs that must be met to keep them running optimally. It’s easy to overlook this maintenance and as a result, systems can perform slowly or have issues that seem to come out of nowhere. By regularly addressing the many items that need attention on every computer, performance and reliability can be counted on over the life of each system.
We can create a schedule of maintenance tasks and implement them to keep you as efficient with your computer systems as possible.
System security covers a lot of areas, the most important of which is protecting your office systems from internet born attacks. They can come in many forms, and many believe that “hackers” are the primary problem. While hacking certainly exists and is quite common – many small business networks have hundreds of hack attempts per day that you may not even know are happening – the more common form of infiltration is from the actions of inside employees. These can come in the form of simply visiting websites, downloading files, or phishing - which is a scam that is often delivered through email that convinces you to release passwords or other sensitive information.
We can examine your systems, deploy protective software, and educate you on the ways that you can protect your business, computers, and data from prying eyes and modern-day vandals. We also offer security awareness. This program allows us to attempt to phish your employees so we can identify who is vulnerable so they can get the training they need.
Documentation of your systems is very important. It’s commonly overlooked and the only time it seems to be needed is when things go wrong and a service provider is hired to correct problems. Without documentation, every computer, file store, process, and backup must be identified each time to effectively determine what variables caused the issues you are experiencing. It is not uncommon, for example, for an internet domain name to expire (such as technicalrs.com), causing your web site and email to be unavailable for what may amount to days of downtime. This happens primarily due to lack of documentation.
We can document your systems so that you know what you have as well as what things need to be updated or replaced due to age or support expiration.
While not typically as detrimental to the daily operations of your business as not documenting what you have, keeping an inventory of both hardware and software is very important. By having an up-to-date list of what you own, it is easy to determine what hardware needs to be retired, what software needs to be updated due to obsolescence, and allows you to more easily stay compliant with licensing agreements.
We can establish and keep a current inventory of your systems and software through our RMM system. This system also allows us to automatically generate reports on demand.