We are not a break-fix shop.
There are many IT Services companies that rely on computer systems breaking down and needing to be repaired.
We prefer to take a proactive approach and aim to prevent systems from failing to begin with. We have a Service-based model. Systems that run properly make employees more efficient and less frustrated by technology.
We are a Managed Service Provider (MSP) offering both managed services and per-hour based services.
Our Remote Monitoring and Maintenance system (RMM) allows us to remotely track laptops, desktops, and servers to be sure that they are working properly and when they aren't, we are notified and can act on the issues rather than waiting for an end-user to report that there is a problem.
All for a low per-system monthly fee.
Learn more about our system by contacting us:
Some of the features of our system
Maintenance is a necessary component of any business computer system or network. Each individual desktop computer and server has needs that must be met to keep them running optimally. It's easy to overlook this maintenance and as a result, systems can perform slowly or have issues that seem to come out of nowhere. By regularly addressing the many items that need attention on every computer, performance and reliability can be counted on over the life of each system.
We can create a schedule of maintenance tasks and implement them to keep you as efficient with your computer systems as possible.
System security covers a lot of areas, the most important of which is protecting your office systems from internet born attacks. They can come in many forms, and many believe that "hackers" are the primary problem. While hacking certainly exists and is quite common - many small business networks having hundreds of hack attempts per day that you may not even know are happening - the more common form of infiltration is from the actions of inside employees. These can come in the form of simply visiting web sites, downloading files, or viewing movies and jokes emailed from family, friends, or co-workers.
We can examine your systems, deploy protective software, and educate you on the ways that you can protect your business, computers, and data from prying eyes and modern-day vandals.
Documentation of your systems is very important. It's commonly overlooked and the only time it seems to be needed is when things go wrong and a service provider is hired to correct problems. Without documentation, every computer, file store, process, and backup must be identified each time to be able to effectively determine what variables may be involved in the issues you are experiencing. It is not uncommon, for example, for an internet domain name to expire (such as technicalrs.com), causing your web site and email to be unavailable for what may amount to days of downtime. This happens primarily due to lack of documentation.
We can document your systems so that you know what you have as well as what things need to be updated or replaced due to age or support expiration.
While not typically as detrimental to the daily operations of your business as documenting what you have, keeping an inventory of both hardware and software is very important. By having an up-to-date list of what you own, it is easy to determine what hardware needs to be retired, what software needs to be updated due to obsolescence, and allows you to more easily stay compliant with licensing requirements.