What if you could have all of the benefits of an in-house technology specialist without having to pay for all that comes with onboarding a new employee? As with any business decision, many things such as efficacy, efficiency, and cost come into play. When choosing between ad hoc (paired with monitoring) and managed IT services, it's important to take into consideration the level of demand your company has for technology, how many employees you have, and how often you expect to need assistance. Below, we will break down the difference between the two services to help you better decide which one is for you.
Ad Hoc. If you choose this plan, you will be charged a monthly fee per computer/workstation, but labor isn't included. This means that if one of your employees needs assistance with an issue, they will have to engage us, and you will be billed at our hourly rate for the amount of time it takes to fix the issue. The bill could fluctuate drastically depending on the frequency and complexity of the reported issue. Many companies have a "gatekeeper" to determine when someone can send in a ticket to regulate the monthly bill. While this helps the cost, it also hinders the productivity of that user with the interruptions and judgement calls that they are asked to make with each issue. Or worse, leads them down the path of trying to jump in and solve the problem (see Consideration 2: Productivity).
Managed IT. If you opt-in to our managed IT package, we will consistently monitor and respond to any current or potential issues. With this option, you can rest easy knowing that your bill will be the same every month, with the exception of special, large-scale projects.
Ad Hoc. When you're paying for our services on an hourly basis, employees are more likely to try to troubleshoot and solve the problem for themselves before asking for assistance, maybe even bringing another employee in to help them with the task. While this is a noble pursuit, it may not be the most productive use of their time. When they're not doing the job they were hired to do, it could affect internal processes or revenue.
Managed IT. Picture this: you have an issue with your computer. You send in a support ticket and move on to your next project. We receive your ticket, troubleshoot and fix the issue, then notify you that the issue is resolved. You're not paying any extra for this service and your productivity is minimally affected. Sounds like a perfect setup, right? With managed IT services, there's no need to waste time troubleshooting a problem when our IT specialists can likely identify and correct the problem in a fraction of the time.
Ad Hoc. This package uses a much more reactive approach. When the employee becomes aware of necessary updates or issues, they request help from our team who solves the problem at our aforementioned hourly rate. Through monitoring, we may be able to catch some potential problems, but we have to get permission from the client to react.
Managed IT. Though not everything can be avoided, many things can. One of the perks of managed IT is that we can identify weak points and correct them without having to consult with our clients for permission to do the work – it's all covered under the package. We stay proactive so clients experience fewer system issues on a daily basis and avoid the larger issues lurking under the surface that won't be noticed until there is a disaster and a loss of equipment, time, and possibly data.
Ultimately, it's up to the needs and size of your business. Our team will look at your needs and help you decide what would be best to encourage the success of your system and operations. If you're still unsure of which option would be best for you, give us a call at 678-928-9491!