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About Us

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Since 2003, Technical Resource Solutions LLC has positioned itself to be a full-service technology service provider by offering managed IT solutions to companies both large and small in a way that frees up management and employees to focus on what really matters: their customers and getting work done. The team provides direction and implementation of hardware and software solutions, including desktop and laptop computers, onsite servers, cloud services and email systems for employees on a safe and secure network, plus monitoring and backup services to ensure everything runs smoothly.

Beyond infrastructure, TRS also offers custom website design, development, SEO and digital marketing automation. This fully-integrated portfolio of technology related solutions is tailored to fit the needs of each and every client.

Technical Resource Solutions building with wooden desk where employees work
Technical Resource Solutions conference room with tv and a big wooden table
Technical Resource Solutions lobby with four chairs and a table
Technical Resource Solutions giant windows
Arlene Dickerson
The Founders
Arlene Dickerson
Chief Executive Officer & Co-Founder

As the CEO of Technical Resource Solutions, Arlene's goal is to successfully provide a solution for each client that is appropriate for their unique needs. Every business is different and thus potentially requires a different approach for IT services, digital marketing, or a website. Arlene works diligently to establish creative balance for TRS clients and employees as she believes this to be the key for maintaining a thriving business environment.

"It’s important to me not only to provide clients with the resources they need to succeed, but to also create an environment in which our employees can collaborate and grow."

Certifications

B.A. Business Administration

Hobbies

Traveling
Home Design & Improvement
Genealogy research

Arlene Dickerson photo
People walking to the beach
Arlene Dickerson on cruise
Scott Lavelle
The Founders
Scott Lavelle
Chief Technology Officer & Co-Founder
(1967-2021)

As the Chief Technology Officer of Technical Resource Solutions, it was Scott’s goal to help make clients successful. Technology is vital when running a business, and he took pride making that process possible for our customers. Scott and Arlene worked together to build Technical Resource Solutions from the ground up to be the company it is today.

Drums were Scott’s passion, and in his free time he enjoyed playing a variety of instruments and mixing music.

Scott passed in August 2021, but his legacy lives on as Technical Resource Solutions continues to maintain the high standards of support the company was founded on.

Picture on Scott Lavelle leaning against a wall
David Lee
IT Services
David
Technology Director

David has been with the company since 2010. He began in IT while working on a coffee company’s server and then started working for TRS as desktop support, working his way up to Information Technology Director. His goal is to make sure everyone is satisfied with the solutions we provide. He also evaluates systems and make recommendations on necessary updates.

"Technology is constantly evolving, and while the latest and greatest isn’t always necessary, there are certainly improvements that should be made to outdated systems."

Certifications

Microsoft Certified Technology Specialist

Hobbies

Road trips
Reading
Spending Time With Family

People and dog sitting on rocks
David with his dog
Picture of the mountains and water
David Lee photo
Harrison Jones
IT Services
Harrison
IT Manager

Harrison enjoys working in IT because it opens so many opportunities to keep learning and growing in the technology field. This led him to make the decision to work towards his degree in management information systems. He became part of the Technical Resource Solutions team the summer of 2019, and has worked his way from Technology Specialist to IT Manager.

Certifications

CompTIA Security +

CompTIA Network+

Hobbies

Hiking
Snowboarding
Tennis

Harrison and his dog
Harrison snowboarding and sitting in the snow
Harrison photo in blue shirt
Garrett Jaennette
IT Services
Garrett
Technology Specialist

It all started at around 12 years old when Garrett's best friend’s father, a network engineer, took the time to mentor him about technology. He eventually took on the role of personal IT guy for all of his friends. Since then, he has been working towards his Network+ certification, with the eventual goal to complete the CompTIA trio with A+ and Security+ certificates. Garrett has real-world experience across a variety of industries.

Certifications

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Hobbies

Sci-Fi Movies
Hockey

two people taking a picture
garrett and his dog
two French bulldogs laying on couch
Garrett photo
Joseph Hogg
IT Services
Joseph
Technology Specialist

While some prefer to keep their professional and personal passions separated, Joe feels they are one-in-the-same. His goal is to promptly solve problems for customers and to do so with a smile on his face. Technology can be frustrating, so he believes in keeping a positive attitude while helping our clients. Joe's experience in customer service, programming, and management all make this position the perfect fit. Joe is currently working on his Network and A+ certifications, and can’t wait to have additional skills to offer to our clients!

Certifications

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Certifications

CompTIA Security +

CompTIA Network+

Certifications

CompTIA Security +

CompTIA Network+

Certifications

CompTIA Security +

CompTIA Network+

Certifications

CompTIA Security +

Hobbies

Video Games
Building Servers
Fixing anything that's broken

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Joseph and his son
two people taking a picture
two people taking a picture
picture of a mom and dad with son
Tucker Jones
Web & Marketing
Tucker
Marketing Specialist

Tucker began crafting his design skills over a decade ago, putting a focus on metacognition – thinking about your thinking. He believes it is extremely important to know why, as a creator, you create things to look, read, and feel certain ways. This led him to become certified in Photoshop CS6 by Adobe in 2016. In college, he quickly learned the importance of writing and the many ways you can utilize effective communication. Focusing on multimedia journalism and film theory at Kennesaw State, he not only expanded upon his writing abilities, but began to understand different modes of digital communication and how to utilize them.

Certifications

Adobe Photoshop

Adobe Illustrator

Hobbies

Thrifting
Collecting Records
Cooking

Two people taking a picture
Two people taking a picture in hippie costume
Two people taking a picture
Photo of Tucker
Kathy Neill
Shared Services
Kathy
Office Manager

Most people know her as the Office Manager, but around the office Kathy is known as an overall helper. She loves to be able to assist in countless ways to improve productivity and workflow here at Technical Resource Solutions. With experience managing departments, to working in a high-volume production industry, she has crafted her ability to effortlessly multitask.

Hobbies

Sewing
Gardening
Cooking

Picture of a blanket
picture of a dog laying down
Picture of pink flowers
Picture of pink flowers
Photo of Kathy
Arlene Dickerson
Scott Lavelle
David Lee
Harrison Jones
Garrett Jaennette
Joseph Hogg
Tucker Jones
Kathy Neill
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Our Space

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Located near the heart of downtown Woodstock, Georgia, Technical Resource Solutions is convenient to Highway 92 and Interstate-575. Schedule time to meet with us in our spacious conference rooms or in 2aT Studio, or schedule a time for us to come to you!

Template and Custom Websites

2aT Studio

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It's no secret that the internet is becoming more and more reliant on multimedia communications every day. Between long-form video, video shorts, podcasts, photos, animated GIFs, and more, multimedia has taken hold of the forefront of entertainment, news, and marketing. At 2aT Studio, our in-house production studio, our experienced multimedia production team can help you achieve your multimedia marketing goals with a wide range of capabilities. Whether your project requires a standalone product, a series of products, or live-streamed audio or video, the TechnicalRS team is here to help!

Video Production

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Did you know? The average internet user spends about 7 hours per week watching video content. According to a recent study, 8 out of 10 respondents purchased a product after seeing a video about that product. Video marketing is an extremely powerful tool nowadays, and TechnicalRS can help you get started right away! Our talented video production team can advise, film, edit, generate scripts, and direct video you can use on social media, internet advertising, and more!

Studio Photography

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It's said that a picture is worth a thousand words, and this is still the truth in the age of digital marketing. Professional photographs can help to form a connection with your potential clients, establish credibility for your product, or simply show people where you are. Our team can take photos of your team or products from right within our studio, or we can come to you for both still and 360° photos and videos for immersive, virtual and augmented reality experiences.

Professional Audio

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Even among video production projects, studies have shown that audio quality leaves more of an impression on audiences than video. Whether you're recording an audiobook, podcast episode, or voice-over for a video project, the TechnicalRS team can help you complete your goals. Our team will work with you to record your audio project and master it in-house for a variety of applications, such as audio streaming, radio commercials, and more.

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Let's discuss a unified technology strategy for
your business.